What payment methods are available?

Currently, the website only accepts credit cards.

What is the procedure if there is a duplicate payment?

You can contact our Customer Service Center by phone at (12)34567-8900 or by email at In this contact, you can request the cancellation of the duplicate payment. After analysis, Bellogift will request the card issuer to issue a refund if applicable.

What if my payment is not approved?

You will be notified within 48 hours and will need to provide an alternative payment method. Otherwise, the purchase on the website will be canceled.

What is the approval time for the purchase?

The approval time is up to 48 hours.

Can I change the credit card after completing the purchase?

It will not be possible to perform this procedure.

What are the installment options available?

All purchases made with a credit card can be split into up to 6 (six) interest-free installments.

How can I request a duplicate copy of the Invoice?

Simply contact our Customer Service Center by phone at (12) 34567-8910 or by email at

What are the refund timelines?

Bellogift will request the refund from the card issuer within a period not exceeding 72 (seventy-two) hours. However, you should wait for the refund to appear on your credit card statement. The refund may appear in up to two billing cycles, in accordance with the cancellation policy of the credit card issuer.

Can I track my purchase?

Yes. The most up-to-date information regarding your purchase and the delivery status is available in My Orders. Additionally, you will be notified of the progress of your order through the provided email.